Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse the Website, add your selected products to the shopping cart, and complete the checkout process.

2. Do I need to create an account?

Not necessarily. You may purchase as a guest if this option is available.

3. Which payment methods are accepted?

Available payment methods are displayed during checkout and may include payment cards, digital wallets, and Cash on Delivery where available.

4. How long does delivery take?

Delivery times vary depending on your location and the courier service. An estimated delivery timeframe will be provided when your order is confirmed.

5. Can I modify or cancel my order?

Yes, provided the order has not yet been dispatched. Once shipped, the Sales, Return & Exchange Policy will apply.

6. Can I return an opened product?

No. Opened or used products cannot be returned or exchanged unless a verified manufacturing defect exists.

7. What should I do if my product arrives damaged?

Contact Customer Service within 48 hours of delivery and provide your order number together with clear photographs of the product and packaging.

8. How can I track my order?

You may track your order through your account (where available) or by contacting Customer Service.

9. Are Viora products genuine?

Yes. All Viora products are genuine and inspected before dispatch.

10. How can I contact Customer Service?

Please use the contact information provided on the Website's "Contact Us" page.