Shipping & Delivery Policy

Welcome to the official Viora website.

Viora is committed to delivering your orders safely, efficiently, and in a timely manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when purchases are made through the Viora Website.

1. Delivery Coverage

Viora currently provides delivery services throughout the Arab Republic of Egypt.

International shipping may become available in selected countries in the future. Any such service will be announced on the Website.

2. Order Processing

Orders are processed after payment confirmation or order confirmation, depending on the selected payment method.

Orders are processed during Viora's official business days and working hours.

Processing times may be extended during public holidays, promotional campaigns, seasonal events, or periods of exceptionally high order volumes.

3. Estimated Delivery Time

Delivery times vary depending on the destination and the courier service.

Customers will receive an estimated delivery timeframe when their order is confirmed.

All delivery times are estimates only and may vary due to circumstances beyond Viora's reasonable control.

4. Shipping Charges

Shipping fees are calculated during checkout and clearly displayed before the order is confirmed.

Viora may occasionally offer free shipping promotions subject to specific terms and conditions announced on the Website.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information, including:

Full Name
Mobile Phone Number
Complete Delivery Address
Governorate/City
Any additional instructions that may assist successful delivery

Viora shall not be responsible for delays or failed deliveries resulting from incomplete, inaccurate, or incorrect delivery information provided by the Customer.

6. Receiving the Order

Upon delivery, customers are encouraged to:

Inspect the external packaging.
Verify that all received products match the order.
Report any visible damage, missing items, or incorrect products within 48 hours of delivery.

Prompt notification helps ensure efficient resolution of any shipping-related issues.

7. Failed Delivery Attempts

Delivery may not be completed under circumstances including, but not limited to:

Inability to contact the Customer.
Incorrect or incomplete delivery address.
Refusal by the Customer to accept delivery.
Security restrictions or inaccessible delivery locations.
Governmental, environmental, or emergency circumstances affecting delivery.

Where possible, Viora or the appointed courier may arrange an additional delivery attempt. Additional delivery charges may apply.

8. Shipping Delays

Although Viora makes every reasonable effort to meet estimated delivery schedules, delays may occur due to circumstances beyond the Company's control, including:

Severe weather conditions.
Courier or logistics disruptions.
Public holidays.
Natural disasters.
Governmental restrictions.
Other unforeseen events.

Viora shall not be liable for delays arising from such circumstances but will make reasonable efforts to keep customers informed regarding their order status.

9. Transfer of Responsibility

Responsibility for the Products transfers to the Customer upon successful delivery to the delivery address provided in the order or to any individual authorized to receive the shipment at that address.