Terms & Conditions

Welcome to the official Viora website. Please read these Terms & Conditions carefully before using this website or placing an order. By accessing, browsing, or purchasing through this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

1. Definitions

For the purposes of these Terms & Conditions, the following definitions shall apply:

Company: Viora, the owner and operator of this website.
Website: The official Viora website, including all pages, services, and digital content.
Customer: Any individual who visits, accesses, or purchases products through the Website.
Products: All products offered for sale through the Website, including Reed Diffusers, Home Fragrances, Car Diffusers, and any other products marketed by Viora.
Order: Any purchase request submitted through the Website.

2. Acceptance of Terms

By using this Website, the Customer confirms that:

They are legally capable of entering into binding agreements.
They have read and accepted these Terms & Conditions.
They will use the Website only for lawful purposes.

3. Website Use

The Customer agrees to:

Use the Website solely for legitimate personal purposes.
Refrain from attempting to disrupt, damage, hack, or interfere with the Website or its services.
Avoid posting or transmitting any unlawful, misleading, offensive, or harmful content.
Comply with all applicable laws and regulations while using the Website.

Viora reserves the right to suspend or terminate access to the Website if these Terms are violated.

4. Customer Account

Certain Website features may require the creation of a customer account.

The Customer agrees to:

Provide accurate, complete, and up-to-date information.
Keep login credentials confidential.
Accept full responsibility for all activities conducted under their account.

5. Products and Pricing

Viora makes every effort to ensure that product descriptions, photographs, specifications, and prices are accurate. However, unintentional errors may occasionally occur.

Viora reserves the right to:

Modify prices without prior notice.
Update, discontinue, or replace any product.
Correct pricing or description errors before processing an order.

6. Orders

All orders are subject to product availability and acceptance by Viora.

The Company reserves the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability.
Pricing errors.
Suspected fraudulent activity.
Inability to verify customer information.
Circumstances beyond the Company's reasonable control.

Where payment has already been received, any approved refund will be processed in accordance with the applicable refund policy.

7. Payment

Customers may use the payment methods available on the Website at the time of purchase.

By placing an order, the Customer confirms that they are authorized to use the selected payment method.

8. Shipping & Delivery

Viora will make every reasonable effort to dispatch and deliver orders within the estimated delivery timeframe.

Delivery schedules may be affected by circumstances beyond the Company's control, including weather conditions, courier delays, public holidays, governmental restrictions, or other unforeseen events.

9. Intellectual Property

All Website content, including but not limited to:

Viora name and logo.
Trademarks.
Product images.
Graphics.
Designs.
Text.
Product descriptions.
Website layout.

is the exclusive property of Viora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission from Viora.

10. Limitation of Liability

Viora shall not be liable for any loss or damage resulting from:

Improper use of the Products.
Failure to follow product instructions.
Improper storage or handling by the Customer.
Delays caused by circumstances beyond the Company's reasonable control.

To the maximum extent permitted by applicable law, Viora's total liability shall not exceed the purchase price of the affected Product.

11. Force Majeure

Viora shall not be responsible for any failure or delay in performing its obligations due to events beyond its reasonable control, including natural disasters, pandemics, governmental actions, war, transportation disruptions, or communication failures.

12. Amendments

Viora reserves the right to update or amend these Terms & Conditions at any time.

Any amendments become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the competent Egyptian courts, unless otherwise required by applicable law.