Privacy Policy

Welcome to the official Viora website.

At Viora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our Website or purchase our products.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Viora may collect the following categories of information:

Personal Information

Full Name
Mobile Phone Number
Email Address
Shipping Address
Billing Address
Order History
Customer Service Communications

Technical Information

IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Cookies and Similar Technologies

Payment Information

Payments are processed through secure payment providers.
Viora does not store customers' debit or credit card details on its servers.

2. How We Use Your Information

Your information may be used to:

Process and fulfill your orders.
Deliver purchased products.
Respond to customer inquiries and service requests.
Improve our Website, products, and customer experience.
Send order confirmations and shipping notifications.
Send promotional offers and marketing communications where legally permitted or with your consent.
Comply with applicable legal and regulatory obligations.
Detect and prevent fraud or unauthorized activities.

3. Protection of Personal Information

Viora implements appropriate technical, organizational, and administrative measures to safeguard personal information against:

Unauthorized access.
Unauthorized disclosure.
Alteration.
Loss.
Misuse.
Destruction.

Although we use commercially reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

4. Sharing of Information

Viora does not sell, rent, or trade customers' personal information.

Information may only be shared with:

Shipping and logistics companies for delivery purposes.
Payment service providers to process transactions.
Technology service providers supporting Website operations.
Governmental or judicial authorities where required by applicable law.

All third parties are expected to maintain appropriate confidentiality and data protection standards.

5. Cookies

The Website may use Cookies and similar technologies to:

Improve Website functionality.
Remember customer preferences.
Analyze Website traffic.
Enhance user experience.
Support marketing and analytics activities.

Users may disable Cookies through their browser settings; however, certain Website features may not function properly as a result.

6. Data Retention

Personal information will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable laws and regulations.

7. Customer Rights

Subject to applicable law, customers may have the right to:

Access their personal information.
Request correction of inaccurate information.
Update personal details.
Request deletion of personal information where legally permissible.
Withdraw consent for marketing communications at any time.

Requests will be handled within a reasonable period and in accordance with applicable legal requirements.

8. Third-Party Websites

The Website may contain links to third-party websites.

Viora is not responsible for the privacy practices, security, or content of external websites. Customers are encouraged to review the privacy policies of any third-party websites they visit.

9. Children's Privacy

The Website is not intended for individuals under the age of 18.

Viora does not knowingly collect personal information from minors. If such information is identified, reasonable steps will be taken to remove it promptly.

10. Changes to this Privacy Policy

Viora reserves the right to amend or update this Privacy Policy at any time.

Any changes become effective immediately upon publication on the Website. Continued use of the Website constitutes acceptance of the revised Privacy Policy.