Payment Policy

Welcome to the official Viora website.

Viora is committed to providing secure, reliable, and convenient payment options to ensure a smooth shopping experience. This Payment Policy explains the payment methods accepted, how payments are processed, and the responsibilities of both Viora and its customers.

1. Accepted Payment Methods

Customers may pay for their purchases using the payment methods available on the Website at the time of checkout, which may include:

Credit Cards
Debit Cards
Digital Wallets
Electronic Payment Services
Cash on Delivery (where available)
Any additional payment methods announced on the Website

Viora reserves the right to add, remove, or modify available payment methods at any time without prior notice.

2. Payment Confirmation

An order is considered confirmed only after payment has been successfully authorized or the order has been accepted in accordance with the selected payment method.

Customers will receive an order confirmation by email, SMS, or any other approved communication method once the order has been successfully processed.

Submission of an order does not guarantee acceptance. Viora reserves the right to decline or cancel any order in accordance with its Terms & Conditions.

3. Payment Security

Viora is committed to maintaining a secure payment environment.

All electronic payments are processed through trusted and certified third-party payment service providers using industry-standard security technologies.

Viora does not store customers' credit or debit card information on its servers.

4. Payment Authorization and Fraud Prevention

To protect both customers and Viora, payment transactions may be subject to verification and fraud prevention procedures.

Viora reserves the right to suspend, reject, or cancel any order if:

Payment authorization fails.
The issuing bank declines the transaction.
Fraudulent or unauthorized activity is suspected.
Incorrect or incomplete payment information is provided.
The transaction violates applicable laws or Viora's internal security procedures.

Where payment has already been collected, any approved refund will be processed in accordance with the applicable Refund Policy.

5. Pricing and Taxes

All prices displayed on the Website are in Egyptian Pounds (EGP) unless otherwise stated.

Prices include applicable taxes where required by law unless clearly indicated otherwise.

Viora reserves the right to modify prices, promotions, and discounts at any time without prior notice.

Price changes will not affect orders that have already been confirmed.

6. Refund Processing

Where a refund is approved in accordance with Viora's Sales, Return & Exchange Policy:

Refunds will normally be issued using the original payment method whenever reasonably possible.
Refund processing may take approximately 3–14 business days, depending on the payment provider or financial institution.
Viora shall not be responsible for delays caused by banks, payment processors, or financial institutions.

7. Customer Responsibilities

Customers confirm and warrant that:

All payment information provided is accurate, complete, and up to date.
They are legally authorized to use the selected payment method.
They will not use stolen, fraudulent, or unauthorized payment methods.
They accept responsibility for any charges resulting from inaccurate payment information supplied by them.

8. Financial Data Protection

Viora treats customers' financial information with strict confidentiality.

Payment information is used solely for processing legitimate transactions, complying with legal obligations, preventing fraud, and providing customer support where necessary.

9. Amendments to this Payment Policy

Viora reserves the right to modify or update this Payment Policy at any time.

Any revisions become effective immediately upon publication on the Website. Continued use of the Website following such publication constitutes acceptance of the updated Policy.